WeBuyShoes.com ("we," "us," or "our") is operated by Sole Revival Cincy LLC, Cincinnati, Ohio. This Privacy Policy explains what information we collect when you visit webuyshoes.com, text or call us, use the Cashout: Sell Sneakers app, or sell to us in person, by pickup or by mail — how we use it, and the choices you have.

1. Information you give us

When you request an offer, text us, call us, ship items to us or sell in person, you may share:

Name and contact details (phone number, email)
Your area, neighborhood, city or a meeting address for a pickup
Descriptions and photos of the items you're selling
Preferred timing, how you'd like to sell, and anything else you include in a message
Payment details needed to pay you (for example a Zelle, Venmo, Cash App, PayPal or Apple Pay handle)
A government-issued ID where required by Ohio law for purchases of secondhand goods

2. Information collected automatically

When you visit the site, we and our analytics providers may collect your IP address and approximate location, device and browser type, referring URL, pages viewed and clicks, cookies and similar identifiers, and campaign parameters (UTM, click IDs) if you arrived from an ad.

3. How we use it

We use this information to:

Reply to your inquiry with an offer and arrange a visit, pickup or shipment
Authenticate and price the items you're selling, and pay you
Send transactional texts and calls about your offer and your sale
Keep records required by law for purchases of secondhand goods
Improve the site and measure our advertising
Prevent fraud and comply with legal obligations

We don't send marketing messages unrelated to your inquiry without your consent, and we don't sell your personal information.

4. Services we rely on

A small number of vendors help us run the site and respond to leads:

Web3Forms — delivers form submissions to our inbox
Cloudflare — hosts the site and our lead-management system, where your inquiry is stored so our buyers can respond
Twilio — may carry our text messages and calls
Google (Analytics, Ads, Workspace, Fonts) — usage statistics, ad measurement, company email, typography
Meta — ad measurement when our ads are running
Supabase and Apple — power the Cashout app and its App Store listing

Each provider processes information under its own privacy policy.

5. Texts and calls

By giving us your phone number, you agree that we may text and call you about your offer and your sale, including automated confirmations. Message frequency varies; message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Opting out of texts doesn't stop us from responding to a sale you're in the middle of by another method you've given us.

6. Retention

Records of completed purchases are kept as long as Ohio law and our accounting obligations require — typically up to seven years. Inquiries that don't lead to a sale are removed within 24 months of inactivity.

7. Your choices

You can ask for a copy of the information we hold about you, ask us to correct or delete it, or opt out of marketing at any time using the contact details below. Some records of completed purchases must be kept by law.

8. Children

Our services are for adults 18 and over. We don't knowingly collect information from anyone under 18; if you believe a minor has given us information, contact us and we'll delete it.

9. Security

We use HTTPS, access controls and vetted vendors to protect your information. No online transmission is perfectly secure, and we can't guarantee absolute security.

10. Changes

We may update this policy; the date above will change when we do. Continued use of the site after an update means you accept the revised policy.

11. Governing law

This policy is governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

Contact

Sole Revival Cincy LLC · dba WeBuyShoes.com · 11711 Princeton Pike, Unit 951, Cincinnati, OH 45246
Email buyouts@webuyshoes.com · Phone (513) 276-6213 · Store (513) 888-1548